Order Tracking

Q: How can I track my order?

A: Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can also log into your account on our website to view real-time shipping status and tracking details.

Q: What is your return policy?

A: We accept returns within 30 calendar days of delivery. Eligible items must be unused, unopened, in their original sealed packaging, and include all original brand packaging and tags. Opened cosmetics, skincare products, used beauty tools, final sale, clearance, and limited-edition items are not eligible for return.

Q: How do I start a return?

A: Email our support team with your order number and reason for return, including photos of the unopened item for verification. We will review your request within 1–2 business days and send a prepaid return label if approved. Once we receive and inspect the item, refunds will be processed within 5–7 business days.

Q: What if I receive a damaged, defective, or wrong item?

A: Contact us within 7 days of delivery with photos of the item and packaging. We will cover all return and replacement costs, and issue a full refund or send a new replacement at no cost to you — this is part of our quality guarantee.