FAQ

Shipping & Delivery 

 
Q: Do you ship internationally?
 
A: Currently, we only ship within the United States (including all 50 states). We do not ship to US territories or international addresses.
 
Q: How much is shipping, and do you offer free shipping?
 
A:
 
  • Standard Shipping: Free for orders over $50. Orders under $50 incur a flat rate of $4.99.
  • Expedited Shipping: A flat rate of $12.99 applies for 1-2 day delivery.
 
Q: How long will it take for my order to arrive?
 
A:
 
  • Standard Shipping: Estimated delivery is 3-5 business days after processing (excludes weekends and holidays).
  • Expedited Shipping: Estimated delivery is 1-2 business days after processing.
  • Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will ship the next business day.
 
Q: Will my order be split into multiple packages?
 
A: Yes. If your order contains products from different brands within our collection, it may be split into separate packages to ensure faster delivery. You will receive a unique tracking number for each package.
 
 

Returns & Refunds 

 
Q: What is your return policy?
 
A: We offer a 30-day return window from the date of delivery.
 
  • Eligible Items: Must be unopened, in original sealed packaging, and include all original tags.
  • Exclusions: Opened cosmetics, skincare items, used tools, final sale, clearance, and personalized items are not eligible for return.
 
Q: How do I initiate a return?
 
A:
 
  1. Contact our customer service team at [Support Email] with your order number and reason for return. Please include photos of the unopened item for verification.
  2. We will review your request and send a prepaid shipping label if approved.
  3. Ship the item back to our warehouse.
  4. Once received and inspected, we will process your refund within 5-7 business days.
 
Q: What if I received a damaged or defective item?
 
A: Please contact us immediately within 7 days of delivery. We will cover all costs associated with returns or replacements for damaged/defective items and issue a full refund or send a replacement at no cost to you.
 
 

Orders & Payments 

 
Q: What payment methods do you accept?
 
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover)
 
Q: Is my payment information secure?
 
A: Yes. We use industry-standard SSL encryption and PCI-compliant payment processors to handle transactions. We do not store your full credit card details on our servers.
 
Q: How can I track my order?
 
A: You will receive a shipping confirmation email with a tracking number once your order ships. You can also log into your account on our website to view real-time order status.
 
 

Products & Brands 

 
Q: Are the products on your site authentic?
 
A: Absolutely. We are an authorized retailer for all the brands we feature. We guarantee 100% authentic products with no counterfeits.
 
Q: How do I find my correct shade or size?
 
A: Each product page features detailed sizing charts and shade descriptions. You can also contact our customer service team for personalized recommendations regarding shades and sizes.
 
Q: Do you test your products on animals?
 
A: No. We are a cruelty-free brand. All partnered brands and products are vegan-friendly and not tested on animals.
 
 

Account & Privacy 

 
Q: How do I create an account?
 
A: Click on the “Sign Up” button at the top right of our homepage. You will need to provide your email address, create a password, and fill in your basic profile information.
 
Q: How do I unsubscribe from marketing emails?
 
A: You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any promotional email we send, or by adjusting your preferences in your account settings.